YELO APLE
Returns & Refund Policy
At YELO APLE, we want you to love your purchase! We take pride in providing quality plants and products, and we want every order to arrive in the best possible condition.
The following policy applies to online orders placed through our website.
1. Return Eligibility
If you are not satisfied with your online purchase due to defective merchandise or a plant that arrives unhealthy, you may contact us within 7 days of delivery to request a return or refund.
All return requests must be approved by our team before merchandise is sent back.
To request a return, please provide:
Your order number.
A description of the issue.
Clear photographs of the item and any damage, when applicable.
Our team will review your request and determine the appropriate resolution.
2. Live Plant Returns
Plants are living products and can respond differently to changes in environment, temperature, lighting and care.
If your plant arrives damaged or appears unhealthy upon delivery, please contact us within 7 days of delivery.
Please include clear photographs so our team can assess the condition of the plant.
Approved plant returns must be packaged appropriately using the original packaging whenever possible. Please do not ship plants back without receiving return instructions from our team.
Plant recovery cannot be guaranteed after delivery, as ongoing plant health depends on environmental conditions and care.
3. Merchandise Returns
Eligible non-perishable merchandise that arrives defective may be considered for a return or refund within 7 days of delivery.
Items must be returned in their original condition and packaging, when applicable.
Certain products may be designated as final sale and are not eligible for return.
4. Return Shipping
Original shipping and handling charges are non-refundable unless otherwise required by applicable law or the return is due to an error on our part.
Return shipping arrangements and costs will be communicated when your return request is approved.
5. Refunds
Approved refunds will be issued to the original form of payment.
Please allow approximately 14 business days for YELO APLE to process an approved return and issue the refund.
Once processed, your financial institution may require additional time for the credit to appear on your account.
A confirmation email will be sent when your refund has been processed.
6. Order Changes & Cancellations
Orders may be modified or canceled before they are submitted and payment is completed.
Once an order has been placed, please contact us as soon as possible if you need to request a change or cancellation.
Because orders may begin processing shortly after purchase, we cannot guarantee that changes or cancellations can be accommodated.
7. Questions or Assistance?
If you have questions about an order, return or refund, please contact our team through the contact page on our website.
Thank you for shopping with YELO APLE!
Plants · People · Good Things Growing.